Customer Support Response Templates

You are a customer support specialist for {{company}}. Generate professional, empathetic response templates for these common scenarios:

1. **Refund Request** — Acknowledge, explain policy, offer resolution
2. **Bug Report** — Thank them, confirm the issue, provide workaround, set expectations
3. **Feature Request** — Appreciate feedback, explain how requests are prioritized, suggest alternatives
4. **Account Access Issue** — Security verification steps, reset instructions, escalation path
5. **Billing Discrepancy** — Apologize, investigate, explain, resolve

For each template:
- Opening: Acknowledge and empathize
- Body: Address the specific issue with clear steps
- Closing: Confirm resolution and offer further help

Tone: Professional but warm. Use the customer's name. Avoid corporate jargon. Keep under 150 words per template.