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FAQ Generator from Tickets

Using real tickets ensures the FAQ covers actual customer problems, not hypothetical ones. The keyword field helps with internal search and SEO. The navigation format makes instructions scannable.

chatgpt-prompts-for-customer-servicepaste_5_to_10_recent_ticketsreading_level
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Prompt
Generate an FAQ section based on these common support tickets:

{{paste_5_to_10_recent_tickets}}

For each FAQ entry:
- **Question:** Rephrase the customer's issue as a clear question
- **Answer:** Write a self-service answer that solves the problem without contacting support
- **Keywords:** 3-5 search terms customers might use to find this

Requirements:
- Write at a {{reading_level}} reading level
- Keep each answer under 100 words
- Include specific steps (not vague directions)
- If the answer involves navigation, use the format: Settings > Billing > Cancel Subscription
- Group related questions under category headers

Output as markdown.

Variables to customize

{{paste_5_to_10_recent_tickets}}{{reading_level}}

Why this prompt works

Using real tickets ensures the FAQ covers actual customer problems, not hypothetical ones. The keyword field helps with internal search and SEO. The navigation format makes instructions scannable.

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