Support Response Templates

Create customer support response templates for: {{company}}

Support channels: {{support_channel}}
Brand voice: {{brand_voice}}
Common issues: {{common_issues}}

Create templates for:

1. **First response / Acknowledgment**:
   - Email template (within SLA)
   - Chat opening
   - Social media public response

2. **Common issue templates** (for each top issue):
   - Empathetic opening
   - Clear explanation
   - Solution or next steps
   - Timeline for resolution
   - Warm closing

3. **Billing templates**:
   - Refund approved / denied
   - Billing error correction
   - Subscription cancellation (with retention attempt)
   - Payment failure notification

4. **Technical support**:
   - Troubleshooting steps
   - Known issue acknowledgment
   - Bug report confirmation
   - Workaround suggestion

5. **Difficult situation templates**:
   - Apologizing for a mistake
   - Saying no to unreasonable request
   - Handling angry customer
   - Service outage communication

6. **Positive interaction**:
   - Thanking for feedback
   - Celebrating a milestone
   - Proactive check-in

Each template: under 150 words, [BRACKETS] for personalization, 2 tone variations.