Knowledge Base Article Template
Help center article template with step-by-step instructions, troubleshooting, and FAQ sections.
customer-supportknowledge-basehelp-centerdocumentation
Prompt
Write a help center article for: Topic: {{topic}} Product/Feature: {{product_feature}} Audience: {{reader_level}} Common confusion: {{common_mistakes}} Create: 1. **Title**: Clear, action-oriented ("How to..." or "What is...") 2. **Summary**: 2-3 sentences on what this covers 3. **Prerequisites**: What the reader needs before starting 4. **Step-by-step instructions**: - Numbered steps (one action per step) - What to click/where to find it - What happens after each action - Screenshot descriptions for visual aids - Tip/Note callouts 5. **Troubleshooting section**: | Problem | Cause | Solution | Cover 3-5 common issues 6. **FAQ** (3-5 questions with direct answers) 7. **Related articles**: 3-5 links for next steps 8. **Metadata**: Category, tags, difficulty level Writing guidelines: - Second person ("you") - Short paragraphs (2-3 sentences) - Bold UI elements ("Click **Settings**") - No jargon without definition
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