All templates/Customer Service

Knowledge Base Article Template

Help center article template with step-by-step instructions, troubleshooting, and FAQ sections.

customer-supportknowledge-basehelp-centerdocumentation
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Prompt
Write a help center article for:

Topic: {{topic}}
Product/Feature: {{product_feature}}
Audience: {{reader_level}}
Common confusion: {{common_mistakes}}

Create:

1. **Title**: Clear, action-oriented ("How to..." or "What is...")

2. **Summary**: 2-3 sentences on what this covers

3. **Prerequisites**: What the reader needs before starting

4. **Step-by-step instructions**:
   - Numbered steps (one action per step)
   - What to click/where to find it
   - What happens after each action
   - Screenshot descriptions for visual aids
   - Tip/Note callouts

5. **Troubleshooting section**:
   | Problem | Cause | Solution |
   Cover 3-5 common issues

6. **FAQ** (3-5 questions with direct answers)

7. **Related articles**: 3-5 links for next steps

8. **Metadata**: Category, tags, difficulty level

Writing guidelines:
- Second person ("you")
- Short paragraphs (2-3 sentences)
- Bold UI elements ("Click **Settings**")
- No jargon without definition

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